Of Routine Policyholder Calls Resolved by AI
Faster Claim
Closure Times
Increase in FNOL
Intake Speed
Improved Payment Collection Timeliness
Lower Call Center
Costs per Call
We automated over 60% of our inbound claim status calls with CallBotics—and what really surprised us? Policyholders preferred speaking to the AI over waiting on hold. It’s fast, polite, and always available. What started as an efficiency play turned into a member satisfaction win.
Director, Claims Automation – Large National Carrier
