Wait Times on High-Volume Call Queues
First Response Time During Peak Hours
Of Inbound Support Calls Handled Without Escalation
Improvement in
CSAT Score
Within First 30 Days
Cost Reduction Across Call-Heavy Workflows
We were very skeptical at first, especially about how this would impact our CSAT — that’s one of our most critical SLAs. But we started small, and the results were honestly surprising. Our CSAT actually went up significantly. That gave us the confidence to scale quickly, especially when a temporary project came in. With CallBotics, we handled the volume and protected our margins.
— Head of Operations – U.S. Based Contact Center
